The lower 48 states only, anywhere in the US except for Alaska and Hawaii. Sometimes, it is possible to ship internationally on special request, however it is discouraged because of possible damage and complications. 

We use flat rate shipping for our products. If you order a bumper or something large, we have 2 shipping options. Shipping to a commercial address with a loading dock is the cheapest option, but if you'd like to ship a large item to your home, we are required to charge an additional $200 lift gate service fee on. Please make sure to select which shipping option best fits your needs during the checkout process.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at roambuiltllc@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. We do accept returns, however all products are subject to a 30% restocking fee. We will not accept returns 30 days after the customer has received the product. All products are subject to an inspection upon return.

For small touch up applications, we've found that the Krylon Fusion Textured Black Spray Paint is an almost perfect match to our powder coat. For small scratches, we recommend this paint.

LIFETIME WARRANTY

We are proud to offer a lifetime warranty on the structure of each product to the original purchaser of the product. This applies to:

• Defects in material and craftsmanship, which impair the use of the product for which it is intended
• Conditions of normal and proper use

The warranty does NOT apply to defects caused by or due to improper installation, alteration, abuse, neglect, accident, corrosion, and normal wear and tear.

The warranty covers repair or replacement of the product, at our discretion, and only after receiving the product for inspection. The warranty does not  cover freight charges, labor cost, installation cost, incidental or consequential damages, or cost due to down time of the vehicle. 

POWDER COAT WARRANTY

Due to normal wear and tear, and exposure to natural elements, we offer a 60-day warranty against defects in the powder coat. This includes reasonable sized gouges or scratches. Just like any other part of your vehicle, if you live in a climate that salts highways, make sure to spray down your components to prevent corrosion.

For small touch up applications, we've found that the Krylon Fusion Textured Black Spray Paint is an almost perfect match to our powder coat. For small scratches, we recommend this paint.

Please note: Any products returned for warranty consideration must be accompanied by a written description of the damage and how it happened, along with a copy of the original invoice at the time of purchase. Products are then inspected and must meet the warranty guidelines stated online for credit to be issued. If approved, Roambuilt will have a reasonable amount of time to remedy the defect and will repair or replace the product at no additional charge. 

If you are getting any cruise control, ABA, or parking sensor errors after installing our front bumper, this video covers a quick 5 minute tutorial on how to resolve those issues.

Special thanks to Tim from Adrenaline Vans for the following information. "This has been our solution when replacing the factory bumper and eliminating the fog lamps on Sprinters. This has worked for us 100% of the time so far on both the NVC3 and VS30 platforms. That being said, I am not an electrical engineer, all I can say is this solution has worked flawlessly for us to eliminate the fog lamp warning that will come up when the original bulb is removed." -Tim

• Make sure the vehicle is turned off and the battery is disconnected
• We use this product: 50w 5ohm resistor available on Amazon
• Remove factory bumper and leave fog lamps hanging from wiring harness
• Cut wiring harness just behind the factory plug that goes into the back of the fog lamp
• Remove the protective wire tape from the two leads (purple and brown generally) and bare the ends of the wire
• Solder the resistor listed above between the two leads (you can also use terminal connectors should soldering equipment not be available).  There are also other versions of resistors available that include wire leads and crimp style wire taps.  This is also a viable option just be sure that the wattage and ohm rating of the resistor matches those listed above (50w 5ohm).  We prefer the solder option as it is a much more positive means of connection
• Secure the resistor to the inside of the replacement bumper using 3M VHB double sided adhesive time.  Remember, this will get hot so keep the resistor away from other wiring. Using the double sided tape method it is easy to place the resistor in a location that doesn't contact other wires and is out of the weather
• Once the rest of your sensors are installed switch on ignition such that the running light come on and ensure that no fog lamp warnings are present

Depending on your model of Sprinter, you may need to slightly trim the end of your exhaust pipe to prevent overheating. While it may look like our bumper should perfectly fit your stock exhaust, you must trim it just before the bumper. If you let your exhaust extend into/through our bumper, it will prevent the exhaust from having adequate heat dissipation and will heat up components surrounding the exhaust. Using a cutoff wheel to trim off the end of the exhaust about 6 inches away from the bumper will prevent any overheating. See full installation video here.